Warranty & Repair

If a defect occurs within the 2-year warranty period, please proceed as follows:

1. Contact us in advance

Send us an email with a description of the error and photos if possible: service@bike-packing.de

2. Fill out form

If we cannot find a solution in advance, you can send us the goods as a complaint. Please include the form below with your submission to expedite the claim process.

> Download our warranty form (PDF File)

3. Pack goods

Please send the goods back in a suitable shipping carton. When packing the goods, please ensure that you close the package carefully and remove old address labels and old barcodes.

4. Ship

Unless otherwise stated, send the goods postage paid to the following address:

Höhenstraße 27
57548 Kirchen

dhl logo Create return label: DHL returns portal (only Germany)

A return label is not available for all countries. Please contact us if your country is not available. The costs for postage due and unauthorized entries will be charged.

5. We process your warranty submission

As soon as we have received the item complained about, we will look at your warranty submission immediately and make sure that it is processed to your satisfaction as quickly as possible. Despite everything, this takes a certain amount of time in some cases and we therefore ask you to be patient in advance.

Would you like to register a return? 

If you do not like your item or it does not fit, you will find documents and information on the following page: bike-packing.de/en/informations/return-order