Return Shipment

Our withdrawal period is one month.You will find the corresponding instructions on the right of withdrawal and the consequences of withdrawal in our Right of withdrawal.

Return in 4 steps:

1. Fill out the form

If you are returning goods, please indicate in the package how we should proceed with your return. You can use the following form to speed up the return:

> Download return form (PDF File)

2. Pack goods

Please return the goods in the undamaged original packaging and in a suitable shipping carton. When packing the goods, please ensure that you close the package carefully and remove old address labels and old barcodes.

3. Send

Unless otherwise stated, send the goods postage paid to the following address:

Höhenstraße 27
57548 Kirchen

dhl logo Create return label: DHL returns portal (only Germany)

A return label is not available for all countries. If your country is not available, please frank the package sufficiently. The costs for unfree shipments will be charged.

4. You get your money back

It usually takes about 1-3 business days to process your return upon arrival. Your refund will be made in the same way as the original payment.

It is not possible to directly exchange a returned item for another. If you would like an exchange item, please order it again in the shop. Refunds for returned items will be made as soon as possible.

Do you have a repair or warranty request?

Then you will find documents and information on the following page: